Return Policy
At AMIMALLS, we strive for customer satisfaction and want you to be delighted with your purchase. If you are not entirely satisfied with your order, we're here to help.
Returns:
Eligibility Criteria:
- Time Frame: You may return items within 30 days of the purchase date.
- Condition: Items must be unused, unworn, and in the same condition as received, with all tags attached.
Non-Returnable Items:
The following items are not eligible for return:
- Personalized items
- Sale or clearance items
- Items marked as non-returnable
Refunds:
Upon receiving the returned item and verifying its condition, we will initiate a refund to your original payment method. Please note:
- Processing Time: Refunds may take up to 7 business days to process.
- Shipping Costs: Shipping costs for returned items are non-refundable, unless the return is due to our error.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
How To initiate a return:
- Contact our customer service team at support@amimalls.com OR phone number contact us
- Provide your order number and details about the item you wish to return. SKU item
- Our team will guide you through the return process and provide further instructions.
Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
Contact Us:
If you have any questions regarding our return policy, feel free to contact us at support@amimalls.com . We're here to assist you and ensure a smooth return process.